I can make a few obvious comments, for instance that it is indeed true that the Italians have no understanding whatsoever of the concept of queueing. (I wonder if the concept immediately becomes understood if you go north and cross the border into Switzerland). They do understand the concepts of food and of coffee, however, so I must be grateful for certain things.
Another thing. Many guidebooks will start the section on accommodation with a description of how hard or easy it is to find accommodation in a city. Often (and this is true of what the Lonely Planet Italy says about Milan), they start with things like "It can be very hard to find a hotel room in \